everything you need to know

Frequently Asked Questions

Here, we answer our most common questions about our services, workshops, policies, and the overall wellness hub experience.

Take a look through our frequently asked questions regarding our services and everything in between.

You’ll find everything you need here, but if you don’t see your question answered, please contact us and we’ll be happy to help!

 

About The Wellness Hub

  • Our treatment plans are customized to meet each patient's unique health goals and needs. We would be happy to collaborate to figure out what might work best to live your healthiest life - send us a message or give us a call! 

  • Prior to your appointment, we require patients to fill out our intake forms which will be sent via email. On the day of your treatment, wear or bring appropriate clothing which will allow our practitioners to work with you based on your treatment area: shorts are best for addressing hip, knee or ankle concerns, tank tops for shoulders, elbows, and wrists. 

    Post care instructions specific to your treatment will be guided by your practitioner at the end of your appointment. 

  • At The Wellness Hub, we have a collaborative, holistic approach to your care. Our practitioners work alongside one another as a team to help create a unique wellness plan for you to move and feel better. 

  • Although our practitioners have a passion for women’s health, we treat the entire family including males!

  • Time is valuable - for our patients, your appointment time reserves space for our practitioners to focus on your specific health needs. 

    We understand that, in life, things happen! Unfortunately, a cancelled or missed appointment leaves a gap in a practitioner's day that could have otherwise been filled by meeting with another patient. 

    As such, we require a minimum of 24 hours notice to cancel or change your appointments. Appointments cancelled or missed within the 24 hour window before your appointment will result in a cancellation fee equal to the full treatment cost.

  • The Wellness Hub offers direct billing for most major insurance providers. We advise you to contact your insurance provider if you are unsure if services are covered under your extended care plan. 

  • We unfortunately do not work with MVA and WSIB, however we are more than happy to refer to surrounding clinics!

Adults

  • Our treatment plans are customized to meet each patient's unique health + wellness goals and needs. We would be happy to collaborate to figure out what might work best to live your healthiest life - send us a message at info@thewellnesshub.co or give us a call at 905.643.6777! 

  • Prior to your appointment, we require patients to fill out our intake forms which will be sent via email. On the day of your treatment, wear or bring appropriate clothing which will allow our practitioners to work with you based on your treatment area: shorts are best for addressing hip, knee or ankle concerns, tank tops for shoulders, elbows, and wrists. 

    Post care instructions specific to your treatment will be guided by your practitioner at the end of your appointment. 

  • Although our practitioners have a passion for women’s health, we treat the entire family including males!

Pre + Post Natal Care

  • We offer support for fertility, prenatal care, postnatal recovery + healing, pre & postnatal rehab and c-section scar release therapy to support your journey. Pre + postnatal treatments help to ease the transition into parenthood, with a specific focus on women’s health - from conception, to well after birth.

    Our services can help you throughout your entire prenatal journey from the first trimester to the third trimester!

    For our postpartum moms, we wait for a 6 week clearance from your physician / obgyn / midwife before our treatments begin for pelvic floor physiotherapy. You can safely begin or resume chiropractic care, naturopathic care, osteopathy, physiotherapy and massage therapy after birth. Depending on your birth experience our practitioners may avoid working on your lower back or pelvic region or choose different techniques & positions until you are cleared at 6 weeks from your physician, obgyn or midwife.

Pediatric Care

  • Treatments for pediatric care begin right at birth up until 11 years of age, guiding your child safely through the major milestones of their early life.

  • Our practitioners use the lightest touch to assess + treat your little one. The pressure is so soft and gentle - not enough to bruise a peach!

Chiropractic Care

  • Chiropractic care at The Wellness Hub is a safe and effective form of conservative therapy. As every patient is unique, our chiropractors will perform a thorough history + physical examination to determine what structures + tissues are causing your discomfort and determine an individualized treatment plan to get you moving + feeling better safely. If we are unable to determine the cause or your discomfort or the condition is out of our scope of practice, we will refer you to the appropriate health care provider or for further diagnostic testing if necessary.

  • At The Wellness Hub, our chiropractors will start by listening to you as they take a thorough history. This will guide a detailed assessment to determine which structures and tissues are causing your discomfort. We will then create an individualized treatment plan to help you reach your health + wellness goals. A treatment is provided during this appointment so that you can start to move + feel better!

  • Chiropractic care is appropriate for adults and children of all ages! From birth to adulthood, we treat the entire family!

  • The Wellness Hub Chiropractors can perform soft tissue therapy, mobilizations, adjustments, acupuncture, ultrasound therapy, electrical stimulation, cupping, taping, orthotics, rehabilitation and education throughout your treatment plan depending on a detailed history + assessment.

  • Our chiropractors will use a hands on, gentle approach to release tension in your muscles, fascia and joints in order to restore function, reduce pain and improve your range of motion. Manual therapy techniques may include soft tissue therapy, myofascial release,active release techniques, joint manipulations, and mobilization [rhythmical movements of the joint].

  • Medical acupuncture is a safe and gentle solution for many common conditions or concerns. The Wellness Hub offers three kinds of acupuncture: medical acupuncture, traditional chinese medicine (tcm) acupuncture, and cosmetic acupuncture. 

    Medical acupuncture utilizes fine needles for treatments that increase blood flow, reduce muscle tension, and help healing.

    Common conditions treated via acupuncture include neck pain, jaw pain, headaches & migraines, lower back pain, sciatica, repetitive injuries, carpal tunnel, tennis elbow and arthritis.

  • Taping is a technique used to support strained muscles and joints to facilitate healing by increasing blood flow, reducing inflammation and providing body and movement awareness to the area. The effects are not just aesthetic!

Physiotherapy

  • Physiotherapy at The Wellness Hub is a safe and effective form of conservative therapy. As every patient is unique, our physiotherapist will perform a thorough history + physical examination to determine what structures + tissues are causing your discomfort and determine an individualized treatment plan to get you moving + feeling better safely. If we are unable to determine the cause or your discomfort or the condition is out of our scope of practice, we will refer you to the appropriate health care provider or for further diagnostic testing if necessary.

  • At The Wellness Hub, our physiotherapist will start by listening to you as they take a thorough history. This will guide a detailed assessment to determine which structures and tissues are causing your discomfort. We will then create an individualized treatment plan to help you reach your health + wellness goals. A treatment is provided during this appointment so that you can start to move + feel better!

  • Physiotherapy is appropriate for adults and children of all ages! From those tough teenage years to adulthood, we treat the entire family!

  • The Wellness Hub Physiotherapist can perform soft tissue therapy, mobilizations, acupuncture, ultrasound therapy, electrical stimulation, cupping, taping, orthotics, rehabilitation and education throughout your treatment plan depending on a detailed history + assessment.

  • Our physiotherapist will use a hands on, gentle approach to release tension in your muscles, fascia and joints in order to restore function, reduce pain and improve your range of motion. Manual therapy techniques may include soft tissue therapy, myofascial release,active release techniques,, and mobilization [rhythmical movements of the joint].

  • Medical acupuncture is a safe and gentle solution for many common conditions or concerns. The Wellness Hub offers three kinds of acupuncture: medical acupuncture, traditional Chinese medicine (TCM) acupuncture, and cosmetic acupuncture. 

    Medical acupuncture utilizes fine needles for treatments that increase blood flow, reduce muscle tension, and help healing.

    Common conditions treated via acupuncture include neck pain, jaw pain, headaches & migraines, lower back pain, sciatica, repetitive injuries, carpal tunnel, tennis elbow and arthritis.

  • Taping is a technique used to support strained muscles and joints to facilitate healing by increasing blood flow, reducing inflammation and providing body and movement awareness to the area. The effects are not just aesthetic!

Pelvic Floor Physiotherapy

  • At The Wellness Hub, our physiotherapist and naturopathic doctors will start by listening to you as they take a thorough history. This will guide a detailed internal and external assessment to determine which structures and tissues are causing your discomfort. We will then create an individualized treatment plan to help you reach your health + wellness goals. A treatment is provided during this appointment so that you can start to move + feel better!

  • Pelvic health is completely safe during pregnancy in which it can help relieve common prenatal aches + pains and prepare you for birth! Our physiotherapist and naturopathic doctors will typically treat women in their second trimester until birth to improve and strengthen function of the pelvic floor muscles and organs.

  • The Wellness Hub’s physiotherapist and naturopathic doctors will wait till your six week clearance from your obgyn, medical doctor or midwife to begin treatment + restore function and strength after birth, guiding you back to regular activities and exercise, in a safe and calm environment.

Registered Massage Therapy

  • Massage therapy at The Wellness Hub is a safe and effective form of conservative therapy. As every patient is unique, our massage therapist will perform a thorough history + physical examination to determine what structures + tissues are causing your discomfort and determine an individualized treatment plan to get you moving + feeling better safely. If we are unable to determine the cause or your discomfort or the condition is out of our scope of practice, we will refer you to the appropriate health care provider or for further diagnostic testing if necessary.

  • Registered massage therapy is appropriate for adults and children of all ages! From birth to adulthood, we treat the entire family!

  • Our registered massage therapists will use a hands on, gentle approach to release tension in your muscles, fascia and joints in order to restore function, reduce pain and improve your range of motion. Manual therapy techniques may include soft tissue therapy, myofascial release, active release techniques, and mobilization [rhythmical movements of the joint].

Naturopathic Medicine

  • Naturopathic care at The Wellness Hub is safe and effective! As every patient is unique, our naturopathic doctors will perform a thorough history, physical examination, lab work [if required] to identify and treat the root cause as naturally and gently as possible while teaching our patients how to cultivate health and wellness through natural therapeutic methods of treatment.

  • Naturopathic medicine services are appropriate for pre + postnatal care, fertility treatments, adult health and pediatrics to aid in the body’s natural healing process. 

  • Acupuncture is a safe and gentle solution for many common conditions or concerns. The Wellness Hub offers three kinds of acupuncture: medical acupuncture, traditional Chinese medicine (tcm) acupuncture, and cosmetic acupuncture. 

    Medical acupuncture utilizes fine needles for treatments that increase blood flow, reduce muscle tension, and help healing.

    TCM can help with fertility, pre + post natal aches and pains, breech presentation, labor prep and to relieve stress and pre-existing conditions (such as digestive health).

    Cosmetic acupuncture stimulates an increased production of collagen and encourages blood and lymph flow, reduces wrinkles, improves muscle tone for brighter and healthier skin. feel better, + look better too!

    Common conditions treated via acupuncture include neck pain, jaw pain, headaches & migraines, lower back pain, sciatica, repetitive injuries, carpal tunnel, tennis elbow, infertility, hormonal imbalance, stress management, digestive disorders and arthritis.

  • The Wellness Hub Naturopathic Doctors can perform + provide medical and traditional chinese medicine acupuncture, bio-identical hormone replacement therapy, traditional and function lab test, herbs, supplements, botanical medicine, b12 injections, folic acid injections, vitamin d injections, custom compounded products and dietary and lifestyle support.

Osteopathy

  • Our Osteopathic Manual Practitioners at The Wellness Hub is a safe and effective form of conservative therapy. As every patient is unique, our osteopathic manual practitioners will perform a thorough history + physical examination to determine what structures + tissues are causing your discomfort and determine an individualized treatment plan to get you moving + feeling better safely. If we are unable to determine the cause or your discomfort or the condition is out of our scope of practice, we will refer you to the appropriate health care provider.

  • Osteopathy is appropriate for adults and children of all ages!

  • The Wellness Hub Osteopathic Manual Practitioners can perform myofascial release, post-isometric relaxation/muscle energy, reciprocal inhibition, articulations and respiratory assistance throughout your treatment plan depending on a detailed history + assessment.

Counselling + Therapy

  • Through individual, couples or family therapy, we will listen, support and empower you to make positive changes that fit you + your families goals.

  • At The Wellness Hub, we believe in a holistic approach to health, therefore our registered psychotherapists are here to make sure you + your family are feeling your best. Whether you are needing someone to talk to, experiencing a loss, feeling postpartum depression, going through a life transition or your little one is struggling with navigating daily pressures, we are here for you.

    Common reasons include alcohol use, behavioural issues, bipolar disorders, borderline personality, chronic relapse, codependency, coping skills, drug abuse, family conflict, life transitions, mood disorders, parenting, peer relationships, relationship issues, school issues, self esteem, self-harming, stress, and substance use.

Acupuncture

  • Medical acupuncture is a safe and gentle solution for many common conditions or concerns. The Wellness Hub offers three kinds of acupuncture: medical acupuncture, traditional chinese medicine (tcm) acupuncture, and cosmetic acupuncture. 

    Medical acupuncture utilizes fine needles for treatments that increase blood flow, reduce muscle tension, and help healing.

    TCM can help with fertility, pre + post natal aches and pains, breech presentation, labor prep and to relieve stress and pre-existing conditions (such as digestive health).

    Cosmetic acupuncture stimulates an increased production of collagen and encourages blood and lymph flow, reduces wrinkles, improves muscle tone for brighter and healthier skin. feel better, + look better too!

    Common conditions treated via acupuncture include neck pain, jaw pain, headaches & migraines, lower back pain, sciatica, repetitive injuries, carpal tunnel, tennis elbow, infertility, hormonal imbalance, stress management, digestive disorders and arthritis.

C-Section Scar Release Therapy

  • Six weeks post partum when cleared by your midwife or obgyn.

  • Typically three to six, however this can vary depending on duration of the scar, adhesions, texture and complications.

  • Most mamas will describe it as a warm or tingling sensation however the experience can range from no pain to feeling like gentle laser hair removal.

  • The dolphin neurostim which comes with two microcurrent point devices.

  • Scar release therapy can be effective in treating any scar. scars can include surgical, stitches, burns and bruises etc.

Orthotics

  • At The Wellness Hub, our chiropractic will start by listening to you as they take a thorough history. This will guide a detailed biomechanical assessment of your back, hips, knee and ankles to determine which structures and tissues are causing your discomfort. We will then scan your feet to develop custom orthotics to get you moving + feeling better!

  • Orthotics are appropriate for adults and children of all ages!

  • We advise you to contact your insurance provider prior to book an initial orthotic appointment to confirm that chiropractors can prescribe + scan for orthotics. In regards to payment, you will be required to pay a deposit [50%] of the orthotic fee upfront in which the remaining 50% will be paid upon picking up the orthotics [~ two weeks]. If covered by extended health benefits, we will provide all the necessary documents to submit to your insurance provider for reimbursement.

Ultrasound Therapy

  • At The Wellness Hub, our chiropractors will start by listening to you as they take a thorough history. This will guide a detailed assessment to determine which structures and tissues are causing your discomfort. We will then create an individualized treatment plan to help you reach your health + wellness goals. An ultrasound therapy treatment is provided during this appointment so that you can start to move + feel better!

  • Ultrasound therapy is used to treat sprains, sprains, muscle spasms and block ducts.

  • Ultrasound therapy is appropriate for adults and children of all ages [excluding pediatrics]!

 How to Start

Questions about how to begin your wellness journey?

We are happy to help you find the right treatment + practitioner. If you have any additional questions, please feel free to contact us via phone at 905.643.6777 or get in touch through our contact page.